Technical Support Representative I (IT Helpdesk)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

• Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware. 

• Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.

• Controls user access and passwords.

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.

• Researches, evaluates and recommends software and hardware products.

• Supports Web access and electronic messaging services and maintains a secure systems environment.

• Provides new hardware specifications to users based on application needs and anticipated growth.

• Other related duties assigned as needed. 

What you bring :

• Must be willing to work mostly on night shifts and shifting schedule.

• Must be willing to work on a hybrid setup (twice a week onsite).

• Non-bachelors degree holders and College undergraduates with relevant work experiences are welcome to apply.

• Previous experience in a technical support role is essential in handling incidents

• Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.

• Customer service oriented; advocates on behalf of our clients

• Strong analytical skills

• Organizational and time management skills required (ability to juggle multiple priorities at a time)

• Self-starter with proven ability to work independently

• Good oral and written communication skills

• Strong problem-solving skills

• Previous experience using SNOW (ServiceNow) is desirable

What we offer you :

• A competitive salary and benefits (such as HMO on Day 1).

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities.

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