Client Management Interns support the client team in managing client relationships, ensuring client needs are met, and enhancing client satisfaction. The intern will assist in developing and implementing client success plans, meeting preparation, coordinating cross-functional team support, and organizing client meetings and follow-ups. The role requires effective communication skills, attention to detail, and the ability to work both independently and collaboratively.
Internship details:
- The internship will begin January 13, 2025
- This internship will be based in the Detroit Metro area
- 20-25 hours/week work dedication during the semester and up to 40/week during breaks and summer
- Anticipated graduation date between December 2025 – December 2026
- Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status)
What you will do:
- Collaborate with the client success team to develop and implement client success plans
- Monitor client satisfaction and proactively address any issues or concerns.
- Preparation for internal and external meetings.
- Support the team in organizing and conducting client meetings and follow-ups.
- Help to identify opportunities for improving client services and processes.
- Maintain accurate and up-to-date client meeting artifacts and documentation.
- Assist in managing client relationships and ensuring needs are met.
- Research projects on relevant industry news, trends, products, services, competitors, and relevant existing and emerging technologies that may impact present and future account performance.
- This role will partner with the Client Partners for the GM and other accounts to support data consulting with our clients:
- Leverage education and experience in data visualization to support data-driven storytelling initiatives across the tower focusing on GM as a first priority.
- Leverage Acxiom’s data and data available through established partnerships with brands like Equifax, Polk and Commerce Signals to develop opportunities for creating high-value audiences and other models.
- Help coordinate and prepare for activities designed to build, test and perfect data solution
- Work directly with account team as well as the Acxiom data teams.
What you will need:
- Currently pursuing a degree in Business, Marketing, Communications, or a related field.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office Suite and CRM software is a plus.
Who are we seeking?
- Top Talent & High Performers: We hire the brightest in the industry!
- Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance.
- Future Leaders: We develop our people and promote from within.
- Game Changers: We empower people to challenge the status quo and explore new possibilities.
- Emotional Intelligence: We cultivate greatness both within ourselves and with others.
- Hardworking Employees: We look for initiative to conquer complex challenges.
We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, ground breaking work. You will always be guided to do what is right.
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.
