Offer summary
Qualifications:
1 - 3 years experience in helplines, Ability to communicate in native language, Experience with high-risk clinical situations, Background in mental health or emergency services, Completed training in Crisis Intervention.Key responsabilities:
- Provide immediate crisis support via phone
- Conduct risk assessments and triage needs
- Maintain accurate call reports and documentation
- Support in developing crisis management plans
- Ensure smooth handover to next shift personnel