Communication Operations Manager
The Opportunity:
As a defense mission professional, you ask questions others don’t. You understand the nuances of complex situations. You use your skills to think bigger and push further, solving complex problems. We’re looking for an expert like you to create solutions for missions that keep our nation safe. You will serve as part of a team of deployment, resourcing, and support experts.
This role is an essential part of the United States effort to build a persistent forward presence in the theater. You will assist a DoD client in establishing and maintaining an enduring knowledge management and information systems architecture, for a dispersed workforce, operating in a non-standard, OCONUS location, in a bilateral setting on a rotational basis. You'll provide varying levels of support from early identification of personnel needing systems support, training, and deployment, to managing emerging systems issues, to customer support, process improvement, and facilitate support for information systems operations for U.S. service members entering and departing the region. You will assist personnel with onboarding, movement, and operational activities, ensuring a positive and seamless experience joining and acclimating to the forward unit. You'll establish knowledge management procedures, conduct in-country coordination for personnel support, communicate with forward entities, and support crisis-action duties and responsibilities.
Join us. The world can’t wait.
You Have:
3+ years of experience with supporting knowledge management operations and maintenance for secure DoD information management systems
Experience with the Windows Operating System and Active Directory
Ability to work shifts, including nights, weekends, and some holidays, as necessary
Ability to travel quarterly into the Indo-Pacific region
Ability to install, configure, and operate workstation, telephony, video, and mobile hardware and software, including more established communications, such as sat phone, as required
Ability to learn new technologies, systems, solutions, and procedures quickly, and identify opportunities for improving the support process
Ability to resolve escalated teams and member issues quickly, efficiently, and within policy guidelines
Secret clearance
HS diploma or GED
Ability to obtain DoD 8570 or 8140 IAT Level II Baseline Certification within 30 days of start date
Nice If You Have:
Experience with Azure
Experience with Terraform, Kubernetes, or Docker
Experience with the Atlassian tool suite, including Jira and Confluence
Experience with Agile development techniques and ceremonies
Knowledge of Site Reliability Engineering concepts
Ability to be flexible, exercise initiative, innovate, and take poorly defined problems and convert them into questions for which practical solutions can be defined
Ability to succeed in an ambiguous and fast-paced international environment with culturally diverse groups
Ability to prepare and modify documents, including correspondence, drafts, and emails
Ability to maintain electronic and hard copy filing systems
Bachelor's degree
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $84,600.00 to $193,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
