Student Outreach Coordinator

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

TYPE OF SUPERVISION: 

Receive general supervision from the Director, Strategic Partnerships.

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

Student Outreach

• Attend in-person recruitment events, including community college transfer fairs, conferences, and organizational benefit fairs across assigned region or area of focus

• Coordinate event participation including preparing outreach materials (e.g., flyers, promotional items) and managing setup/breakdown of tabling displays

• Schedule and host information sessions to engage potential students

• Maintain up-to-date knowledge of UMass Global programs and speak directly with prospective students to provide details about university programs

• Meet with external partners to coordinate and schedule activities related to student recruitment

• Collaborate with Director, Strategic Partnerships to maintain outreach calendar

Partnership Support

• Coordinate the setup of new partnerships as assigned by the Directors of Strategic Partnerships

• Create landing pages, vanity URLs, and other digital assets for partner engagement

• Accurately maintain Salesforce (CRM) database with relevant lead generation activity data including, but not limited to, prospective student and account activity data

• Maintain accurate records of student inquiries, activities, and outreach efforts by entering and updating data in Salesforce (CRM) , ensuring timely follow-up and tracking of engagement metrics

• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• A minimum of 2 to 4 years of related experience in student recruitment or outreach role, preferably in higher education

• Experience organizing or supporting in-person events such as job fairs or information sessions

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to frequently and efficiently travel to events

• Strong verbal communication for engaging with prospective students during recruitment events and information sessions

• Written communication to effectively create digital assets like landing pages and partnership materials

• Strong networking skills to cultivate and maintain partnerships

• Strong presentation skills with the ability to effectively communicate information to diverse audiences

• Ability to work independently while managing time effectively to complete tasks within designated hours and avoid exceeding allotted work time

• Ability to build relationships with students, staff, and external partners

• Ability to organize and schedule recruitment events, such as fairs and information sessions

• Confidence and professionalism in presenting university programs to groups

• Familiarity with tools for creating and managing digital content (e.g., building landing pages, managing vanity URLs)

• Comfort using CRM systems for student outreach tracking

Machines, Tools, Equipment, Electronic Devices and Software:  State what the incumbent will be required to use.

Contact with Students:  Frequent

Contact with Faculty and/or Staff:   Occasional

Contact with Partners, Community, and Vendors: Frequent

SPECIAL REQUIREMENTS:

Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work.  Applicants for this position are subject to a background check and a criminal history review. A valid driver’s license and vehicle for travel are required.  In addition this position is subject to a Motor Vehicle Report.  Appropriate auto liability insurance coverage must be maintained.  Requires 25-40% travel, such as to meetings, conferences and may include overnight travel.

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.