Technical Customer Support Professional

Are you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Windows, iOS or Android mobile devices?

Analysts on our team troubleshoot complex technical issues, identify product bugs and work directly with developers, project managers, and testers to provide best in class navigation based tools to commercial clients.

Who We Are:

Trimble MAPS is dedicated to transforming journeys through innovative routing, scheduling, visualization and navigation solutions. Rooted by map data and map-centric technology specifically designed for commercial vehicles, its development platform and trusted products are made for a broad range of industries, workforces and fleets of all sizes.

Job Title: Technical Support Analyst

Job Profile:  Technical Customer Support Professional 1

Group: Support

Job Description:

Solving the technical challenges that customers and partners encounter using Trimble Maps navigation software products both when integrated within their own wider solutions or when accessed through Trimbles hosted platforms. It’s a fast paced role, requiring flexibility in working with a number of different stakeholders while being exposed to a wide variety of technologies and environments. 

Additionally, you will be responsible for identifying and reporting software bugs and usability problems so they can be corrected and improved on in later releases.  Being able to deliver appropriate support requires completing in-depth technical training in multiple products and datasets, together with interfacing with developers, project managers, and testers in multiple locations within the organization. 

Desirable:

• Working knowledge of Android, iOS and/or Linux operating systems

• Full driver’s license

Working Locations:

• Role is based on a “hybrid” working pattern involving a blend between remote working and time in our central Princeton office. 

• Expectation: MF = Remote; TWR = Princeton Office
   

Qualified candidates will have a combination of the following requirements:

• BS in Computer Science or equivalent

• Knowledge of internet based systems including experience developing web and mobile apps. Prior experience working with Android, Angular, and/or React is a great plus.

• Superior communications and presentation skills 

• Flexible and versatile technical and soft skills

• Comfortable adapting to changing technical environments

• Willingness to learn new programming languages and/or IDEs

Trimble MAPS offers great benefits such as a generous PTO package,  paid healthcare, 401K, stock options, ESPP, education reimbursement, and many wellness initiatives. We also offer flexible schedules, casual dress, volunteer opportunities, child care discounts, and a corporate women’s network. 

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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