IT Support Lead

IT Support Lead

• Remote
• Permanent or Full-time Contractor 
• Competitive salary 

About Us:
ClickOut Media is not just a company - it's a thriving ecosystem of diverse talent from around the globe. As a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds. With over +850 team members and more than 200 assets, our startup culture fuels our growth, making us a leading force in multi-channel marketing. We specialise in delivering best-in-class SEO & Content solutions to esteemed clients worldwide.

What Makes Us Different:
At ClickOut Media, we thrive in the most competitive search verticals, operate across every major language, and conquer platforms you've probably never even heard of. Our dynamic approach, combined with our fast-paced environment, sets us apart in the industry. We're not just here to meet expectations; we're here to exceed them, every single time. Our relentless pursuit of excellence has been the cornerstone of our continuous success.

As our IT Support Lead, you'll play a pivotal role in ensuring the smooth operation of our IT systems, with a particular focus on managing and maintaining our Google Workspace accounts for over 500 users. Your role will be crucial in safeguarding our digital environment against security breaches and providing top-notch support to our employees.

Key Responsibilities:

• Create, manage, and maintain Google Workspace / Jira accounts for a user base exceeding 500.
• Manage our Slack Channels and Workspace
• Manage a series of 200+ Wordpress websites user roles and ensuring everything is up-to-date and secure
• Assist our HR and CTO with everyday IT support tasks and various employee requests
• Monitor and address potential security breaches, implementing preventive measures and solutions.
• Provide IT support to employees, addressing and resolving technical issues efficiently.
• Guide and assist staff through various communication platforms, including Skype and Slack.
• Stay informed about the latest trends in technology, with a focus on web3 technology (desirable but not essential).

Qualifications:

• Proven experience in IT support or a similar role.
• Strong understanding of Google Workspace / Jira administration.
• Knowledge of IT security protocols and breach prevention.
• Familiarity with blockchain technology is a plus.
• Excellent communication skills in English, both written and verbal
• An open-minded, proactive approach to problem-solving.
• Comfortable interacting with diverse groups of people and conducting virtual meetings.

Benefits & Rewards

• A brilliant opportunity to grow your career & work with a fun, fast-paced & growing company, prepared to let you shine
• An entrepreneurial environment where you learn more every day (we more than welcome and support people with their own projects)
• Build an organization that continues to diversify its portfolio
• Personal responsibility with a ton of autonomy
• 33 free paid days
• Market-leading remuneration and bonuses available
• An international team with over 35 nationalities
• Fully Remote working (work fully remotely and option for weekly coworker space)
• Additional benefits for permanent employees are available depending on the location

What do we mean by "Fully Remote"

Clickout Media offers you an unparalleled working experience. We are registered in Malta, but you don't have to be. Wherever you are based, and whether you are employed, operate B2B, or are a career freelancer, we will always find a way to work with great people.

Engaging with a worldwide workforce, ClickOut Media brings together world-leading experts in the fields of Tech, SEO, Content, and Product. Our remote approach gives absolute flexibility to our people and exemplifies our philosophy of autonomy and trust.

Diversity is a given to us, and this unique approach allows us to deliver and have respect for the wide variety of people, experiences, and cultures we bring together.

Our recruitment process is as follows:

1. Apply
2. Have an introduction call with our recruitment team
3. Do a test
4. Have a technical interview

Equal Opportunities

ClickOut Media is an equal-opportunity employer welcoming applicants from all backgrounds.