Offer summary
Qualifications:
2+ years of leadership experience in account management or customer success, Track record of driving customer retention and account growth, Ability to develop strategies for long-term engagement, Knowledge of social listening and consumer insights industry, Excellent communication and negotiation skills.
Key responsabilities:
- Lead and mentor Account Managers for growth strategies
- Develop strategies focused on customer retention and expansion
- Build trusted relationships with executive-level decision-makers
- Support tailored solutions based on customer needs
- Monitor performance metrics and provide contract renewal oversight