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Access Specialist 1 - Remote-12638

fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

High School Diploma required, Excellent communication and customer service skills, Critical thinking and strong problem-solving skills, Ability to type 40 WPM, Proficient in Microsoft Office programs.

Key responsabilities:

Manage clinical and non-clinical calls for clinics
Accurately schedule patients following guidelines
Document appointment information and notify patients
Monitor escalated issues and suggest resolutions
Support the revenue cycle by discussing patient responsibilities

Rush University Medical Center XLarge https://www.rush.edu/

10001 Employees

See more Rush University Medical Center offers

Job description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Rush Access Center - Office

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Summary

The RUMG Access Center Representative manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUMG Access Center Representative collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers’ expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Responsibilities

Answers all telephone calls for one – three clinics or radiology modalities, with the goals of accurately scheduling patients within guidelines, taking messages utilizing templates and routing clinical inquires to appropriate RN pool, clinical or administrative pools and complete clean registration.
Assesses the caller’s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUMG Access Center leadership.
Proactively a monitor escalated areas of concern or uncertainty relating to the practices and suggests possible resolutions around access Epic build issues.
Exhibits strong understanding of specialized RUMG Access Center processes including but, not limited to: questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
Drives and supports the RUMG revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient’s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University Medical Group.
Exhibits sensitivity to patient health information and protects confidentiality. Maintains privacy at all times for patient and employee information.
Enhances the reputation of the RUMG Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
Promotes a positive and productive environment, supporting teamwork and communication.
Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUMG Access Center.
Utilizes customer service skills to exceed the patient’s needs.
Performs other duties as assigned.

Other Information

Required Job Qualifications:

High School Diploma
Excellent communication and outstanding customer service and listening skills
Critical thinking, sound judgment and strong problem solving skills essential
Must be team-oriented, open minded, flexible, and willing to learn
Strong attention to detail and accuracy
Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience
Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment
Ability to act responsibly and quickly with sound judgement when problem solving
Ability to utilize Epic Cadence efficiently
Employees hired into this role must successfully pass the Epic scheduling test
Ability to listen to patients and process needs while simultaneously documenting in Epic

Preferred Job Qualifications

Bachelor’s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred
Bilingual skills a plus

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.