What You'll Do
Looking for the role to accelerate your career? The Onboarding Support Specialist will be responsible for helping with the onboarding process for the Avalara MyLodgeTax product. This role will play a key part in impacting the customer experience with end users. The ideal candidate will be highly motivated to succeed in providing great customer service and enhance efficiencies with our sales and support functions.
Job Duties
- Exceed established onboarding goals in a high growth segment of Avalara
- Follow-up with customers to be sure they’ve completed their online account in order to move onto licensing status. This will require phone and email follow up and coordination with internal teams.
- Work with Sales Executives, Support, and Licensing teams to successfully onboard customers
- Listen to customers with an ability to anticipate their needs and help them accordingly
- Support the Sales Team in their daily roles
What You'll Need to be Successful
- Four year degree preferred
- 3+ years of customers service or sales experience
- Positive attitude and confident
- Excellent interpersonal skills
- Organized with work with Salesforce.com (or equivalent CRM) and tracking leads
- Highly self-motivated, proven ability to meet and exceed goals
- Able to prioritize and multi-task under time constraints
- Ability to convey information and walk a customer through steps
- Capable of working independently and significantly contributing to the team
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
