Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Purpose:
The purpose of this Area Medical Director position is to provide leadership, mentorship, and management to Petco owned full-service hospitals and its partners within the assigned area. The Medical Director is responsible for representing the mission and values while creating a positive culture, hiring and development of staff, driving hospital growth and delivering performance objectives. Additionally, through the guidance of Petco Veterinary Hospital Standard Operating Procedures (SOPs), they will ensure our hospitals practice a high standard of quality medicine and provide excellent patient care and client service.
The Area Medical Director role is critical to ensuring that our hospitals provide a positive environment for staff, patients, and clients. All hospital staff is responsible for fostering an environment in which:
the patient’s needs always come first;
every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience;
contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible;
exceptional teamwork and commitment to shared goals benefits the entire organization;
Listed are the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job. The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
Lead and provide management to all hospitals in assigned area to drive hospital growth and deliver performance objectives
Manage, develop and provide mentorship to hospital veterinarians as well as any relief doctors who provide doctor services
Act as the primary medical point of contact for all Petco owned hospitals within assigned area and ensure compliance with hospital policies and procedures and with local, state, and federal laws
Ensure all Vetco Total Care hospitals uphold all Petco standards, mission and values
Monitor and report veterinarian adherence to medical standards in the Petco Veterinary Hospital SOPs
Review electronic medical records of direct reports regarding patient decisions and provide feedback and direction to associate veterinarians as a means to elevate patient care in our hospital
Review and analyze key metrics to improve veterinarian production
Ensure hospitals are maintaining a positive work environment that fosters efficiency, profitability, and partner retention
Practice high quality medicine on an as-needed/relief basis in assigned area hospitals
In partnership with the Petco Talent Acquisition team, assist in the recruitment, interview, hiring, and onboarding process
In partnership with the Regional Medical Director and Area Operation Manager, support and manage the performance of the hospitals, prepare operating and capital budgets, and meet financial objectives and budget expectations
Frequently travel between area hospital locations with up to 20% of overnight travel (such as corporate office or conferences)
Performs additional duties as assigned
Disseminate knowledge throughout staff in order to improve the level of care provided to both the patient and the client
Planning and Problem Solving
Problem solving is at the heart of veterinary medicine, and it is expected that any successful candidate will possess excellent problem-solving skills that allow expeditious diagnosis of patient problems.
Impact
This position will impact the organization by contributing to the growth of a productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated team.
The desired end result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.
Nature of Supervision
The incumbent will take direct supervision from assigned Regional Medical Director.
Supervisory Responsibility
This position is considered the doctor in charge at all times while in the hospital. The Area Medical Director directly supervises all veterinarians within assigned region.
Education and Experience
Doctor of Veterinary Medicine degree from an AVMA-accredited veterinary school or its equivalent
Active licensure as a veterinarian without contingencies in the states in which the assigned hospitals are located or ability to obtain by start date
Current DEA license
Current Controlled Substance License, if applicable, in states in which the assigned hospitals are located or ability to obtain by start date
USDA Category I Accreditation or completion within two months of hire date
Valid Driver’s license and clean driving record required
At least 2 years of clinical practice experience
Strong knowledge of medical operations including but not limited to: assurance of medical quality, setting protocols to ensure compliance with Petco SOPs and the state veterinary practice act, driving regular team educational enhancement opportunities, advising and leading medical case discussions as necessary, and knowledge of equipment and formulary medical use and needs
General understanding of business financials
Candidate must possess excellent interpersonal, leadership, and conflict resolutions skills
Ability to travel frequently between regional hospital locations with up to 20% of overnight travel
Prefer previous medical leadership experience preferably in a multi-unit setting.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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