Manager, Career Advancement Program (CAP)

JOB POSTING:

Manager, Career Advancement Program (CAP)

• Department: Career Advancement Program
• Type: Full time
• Start Date: Immediate
• Hours: 40
• Location: Remote. HQ: 742 N. LaSalle Dr., Ste 300, Chicago, IL 60654.

SUMMARY: 

Greenheart’s Career Advancement Program (CAP), also known as the Intern/Trainee Program, provides international participants with transformative professional experiences. As a key member of the CAP department, this role plays a vital part in facilitating seamless placement processes and ensuring a positive program experience for Host Organizations, International Partners, and participants. The goal is to meet program objectives while optimizing the quality of CAP placements.

The primary responsibilities of this position include onboarding, vetting, and providing ongoing support to Host Organizations throughout the account lifecycle of Greenheart’s J-1 Intern and J-1 Trainee programs. This involves answering questions in a timely manner, assisting with the creation of DS-7002 Training/Internship Placement Plans, and ensuring all program requirements are met.

Additionally, the role involves maintaining strong, productive relationships with CAP International Partners, while working closely with Greenheart's internal teams to ensure effective communication and collaboration across all CAP stakeholders.

About Greenheart:

Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. Greenheart encompasses Greenheart Exchange (in-bound exchange programs for students, intern/trainees, and teachers coming to the USA) and Greenheart Travel (outbound exchange programs for adults and teens). We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, volunteerism, personal development, and environmentalism.

Some things you’ll do as Manager, Career Advancement Program (CAP):

• Support Host Organizations, International Partners, and Internal Teams: Serve as the go-to resource for daily inquiries, providing timely and effective support to external and internal stakeholders involved in the CAP program.
• Account Management: Act as the primary account manager for a portfolio of Host Organizations and International Partners, ensuring program goals are met by providing exceptional guidance and ongoing support throughout the account lifecycle.
• Host Organization Onboarding and Training Program Support: Lead the onboarding and vetting process for Host Organizations, assist with DS-7002 Training Plan creation, and collaborate with hosts to develop robust, compliant training programs. Finalize participant placements and manage accounts efficiently within established timelines.
• International Partner Communication and Support: Maintain consistent communication with International Partners throughout the placement process and during participant programs, ensuring a positive and productive collaboration.
• Data Analysis and Reporting: Assist in compiling and presenting CAP updates, timelines, and metrics to internal and external stakeholders. Contribute to the analysis of program data, comparing historical trends to track progress toward CAP goals.
• Process Improvement and Documentation: Continuously assess department processes for Host Organizations and International Partners, identify areas for improvement, and thoroughly document procedures to enhance efficiency and achieve compliance goals.
• Customer Service Excellence: Deliver superior customer service by responding promptly and knowledgeably to stakeholder needs, ensuring a professional and supportive experience.
• Critical Thinking and Problem Solving: Apply a strategic, critical-thinking approach to assess issues, providing solutions that address both immediate concerns and long-term impacts on the program.
• Team Collaboration: Foster a collaborative environment by engaging with colleagues, offering suggestions, and contributing to the development of projects, strategies, and improvements to program outcomes.
• Participant Placement Support: Facilitate the interview process between Host Organizations and prospective participants, ensuring a smooth and efficient placement experience when applicable.
• Compliance Coordination: Work closely with Compliance staff to resolve program inquiries and ensure regulatory requirements are met in a timely manner.
• Team Meetings and Contributions: Actively participate in and contribute to weekly team meetings, sharing insights, updates, and feedback to strengthen team collaboration and program performance.
• Administrative Duties: Perform general office tasks such as answering phones, supporting colleagues across the organization, and assisting with administrative needs.
• Policy and Procedure Development: Manage the drafting, review, and updating of CAP-related procedures, policies, and program materials, ensuring alignment with organizational standards and compliance requirements.
• Cross-Department Collaboration: Provide support to and cover for other CAP managers as needed, ensuring smooth operations across the CAP department.
• Other Duties: Perform additional tasks and responsibilities as assigned to support the team and the organization’s objectives.

Qualifications the ideal candidate has:

• Exceptional Customer Service: Proven ability to provide outstanding customer service, communication, and interpersonal skills, with a particular emphasis on thriving in a multicultural and diverse environment.
• Advanced Communication Skills: Strong written and verbal communication skills, capable of conveying ideas clearly and professionally across various channels.
• Critical Thinking and Problem Solving: Demonstrated ability to think critically and solve complex problems independently while maintaining a proactive and resourceful approach.
• Meticulous Attention to Detail: Ability to manage multiple priorities, meet strict deadlines, and ensure accuracy in tasks with high attention to detail.
• Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with the ability to create, format, and manage professional documents, spreadsheets, and presentations.
• Relevant Program Experience: Previous hands-on experience with BridgeUSA programs (such as Intern/Trainee or Work & Travel), including a thorough understanding of related processes.
• Compliance Expertise: Familiarity with DS-7002 Training/Internship Placement Plan (T/IPP) standards, including experience in reviewing, processing, and ensuring adherence to these guidelines.
• Organizational Skills: Proven ability to manage email correspondence, calendar scheduling, and task prioritization effectively using Microsoft Outlook.
• Adaptability and Teamwork: Highly adaptable, flexible, and capable of working in diverse, cross-cultural teams, contributing to a collaborative and dynamic work environment.
• Continuous Learning Mindset: Eagerness to embrace new challenges, demonstrate a proactive attitude, and acquire new skills as needed.

Compensation: Commensurate with experience. 

To Apply:

Sound like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted. Thank you!

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.