Offer summary
Qualifications:
At least 1 year as Team Leader/Manager, French Canadian-English bilingual required, Experience in retail or customer service is a plus, Ability to work in a fast-paced environment, Strong analytical skills.
Key responsabilities:
- Manage team performance on Customer Experience metrics
- Conduct coaching and address performance variations
- Achieve weekly deliverables and compliance requirements
- Act as client advocate, addressing attendance and attrition
- Lead employee engagement activities and morale-boosting efforts