Senior Solution Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for solving problems and understanding what customers need?

Are you interested in working in an evolving technical space where you bring new ideas to help your customers transform and innovate their businesses? As a Senior Solutions Consultant, you will listen to customers to understand their needs and create compelling business solution roadmaps.

We look for individuals with a proven track record of finding creative ways to solve complex problems.  An out-of-the-box thinker that can drive customer success and build lasting relationships. 

As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys' continuously evolving and innovative customer experience offering.
 

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing your work.
• You will be able to access on-demand and in-person training.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems. 

What you will be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits, and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn and Share

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

• Prior experience with AI technologies and frameworks (machine learning, GenAI, large language models, prompt engineering)
• A passion for technology and helping people solve problems
• Interpersonal communication, polished verbal and written communication
• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented
• Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
• Ability to understand customers' security needs and articulate a solution
• Bachelor’s degree, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
• Ability to travel up to 50%
• Experience working with Cloud or SaaS company preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.