Remote Outbound Call Center Agent | WFH

Job Title: Remote Call Center Agent - Outbound/Inward

Job Type: Full Time

Hours: Monday to Friday, 8 AM - 8 PM (Various shifts)

Salary: $14.00 per hour

Benefits: Available after 60 days for full-time employees

Position Overview

We are actively seeking motivated and customer-focused service representatives to join our expanding remote team. In this pivotal role, you will deliver outstanding customer service solutions daily to our esteemed clients. Your duties will involve making regular outbound calls for various programs and projects, accurately recording all customer interactions, and ensuring compliance with company policies and procedures.

Key Responsibilities

• Conducting data entry and typing tasks
• Promoting and upselling products and services
• Scheduling appointments in a business-to-customer format
• Maintaining a comprehensive understanding of campaign products, services, and promotions
  
  

Required Skills

• Clear, articulate, and friendly voice
• Excellent interpersonal skills combined with active listening abilities
• Strong verbal and written communication skills
• Fundamental computer skills and technological proficiency
• Sales experience is advantageous
  
  

Qualifications

• Minimum of one year of call center experience, including familiarity with automatic dialers and call scripting (mandatory for remote candidates)
• Consistent attendance and punctuality
• Experience in an outbound calling environment is preferred
• High school diploma or GED required
  
  

Work From Home Requirements

• Personal computer or laptop with Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected headset
• Webcam
• A quiet, dedicated workspace free from distractions, including pets and children
  
  

Why Join Us

This role presents an exceptional opportunity to work in a supportive remote setting where you can refine your customer service capabilities while contributing to the success of diverse programs and projects. We value career growth and provide avenues for professional development within our organization.

Employment Type: Full-Time