Remote Mortgage Specialist III (Call Center, Customer Service)

Job Overview

Are you poised to elevate your career in mortgage servicing? Join our dedicated team where values such as respect, trust, integrity, and care are integrated into daily operations. We pride ourselves on fostering a collaborative and supportive workplace that encourages professional development and career advancement.

Key Responsibilities

• Serve as a Mortgage Servicing Specialist III, assisting clients with their mortgage inquiries and servicing requirements.
• Conduct early-stage collections calls (less than 120 days past due) in a blended auto-dialer setting, ensuring every interaction is conducted with professionalism and warmth.
• Address a range of mortgage collections inquiries, which includes processing payments, establishing repayment arrangements, and negotiating solutions for delinquent accounts.
• Provide outstanding customer service by effectively resolving inquiries and complaints, utilizing strong communication and problem-solving skills.
• Monitor delinquent accounts and execute collection actions, keeping clients and cosigners informed of their status.
• Thrive in a fast-paced environment, consistently meeting performance metrics while maintaining a focus on quality and productivity.
• Promote organizational products and services with an emphasis on customer satisfaction and retention.
• Collaborate with colleagues to meet individual, team, and departmental service level agreements and satisfaction goals.
• Undertake additional tasks and projects as delegated by your supervisor or manager.
• Evaluate risks in business decisions while ensuring compliance with relevant laws and regulations, thus safeguarding the company's reputation.
  
  

Required Skills

• Strong interpersonal skills paired with exceptional written and verbal communication abilities.
• Excellent active listening and problem-resolution capabilities.
• A robust work ethic with a commitment to adhering to schedules and deadlines.
• Flexibility and adaptability in a dynamic work environment.
• Availability to work evenings and weekends as needed.
  
  

Qualifications

• High school diploma or GED is required.
• A minimum of one year's experience in the mortgage servicing field or a call center setting.
• Successful completion of an extensive training program is mandatory.
• Familiarity with various regulations, including but not limited to:
• Telephone Consumer Protection Act (TCPA)
• Fair Debt Collection Practices Act (FDCPA)
• Electronic Funds Transfer Act (Regulation E)
• Truth in Lending Act (Regulation Z)
• Real Estate Settlement Procedures Act (Regulation X)
• Fair Credit Reporting Act (Regulation V)
• Service member Civil Relief Act
• Flood Disaster Protection Act
  

Career Growth Opportunities

Our organization is committed to supporting your professional journey by offering opportunities for training and continuous development, allowing you to enhance your skills and progress within the mortgage servicing sector.

Company Culture and Values

We cultivate a work environment grounded in respect, integrity, and support, where teamwork is paramount, and employees are encouraged to grow both personally and professionally.

Compensation And Benefits

In exchange for your expertise, we offer a comprehensive benefits package, which includes:

• 401(k) plan with matching
• Medical, dental, and life insurance
• Paid time off
• Tuition assistance
• Opportunities for training and professional growth
  
  

If you are excited about the possibility of joining our team, please share your contact information and submit your application. We welcome applicants from all backgrounds and are dedicated to creating an inclusive workplace.

Employment Type: Full-Time