Offer summary
Qualifications:
High school diploma or GED required., Minimum one year experience in mortgage servicing or call center., Completion of mandatory training program., Familiarity with various regulations including TCPA and FDCPA..
Key responsabilities:
- Assist clients with mortgage inquiries and servicing requirements.
- Conduct early-stage collections calls and address collection inquiries.
- Provide outstanding customer service, resolving complaints effectively.
- Monitor delinquent accounts and inform clients accordingly.
- Collaborate with colleagues to meet service level agreements.