Senior Service Tech HVAC/Air Con & Appliances

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

We are currently recruiting Senior HVAC/Air Conditioning & Appliances Technicians for Sydney.

What’s in it for you?

• Work from home model – no need to travel to and from the workshop daily
• Competitive salary + Super
• Tools of the trade – Van, Uniform, Phone etc
• Full Training and continuous development
• Career Progression
• Great company benefits and leave policies
• Opportunity to expand your skillset and work with our appliance brands
• Chance to step up and take the business forward, having impactful conversations with our customers and support our Business Development Managers to build the brand!

If this sounds like you, then read on!

Key Responsibilities:

• Accurately service faults, provide maintenance, and measure product service data
• Support our Customer Service Technicians to ensure faults are serviced accurately
• Support our Dealer and Authorised Service Centre network with training  on service and installation.
• Develop and maintain superior product knowledge through all training media, service manuals and training sessions   
• Infield supervision of Technicians and Apprentices when required
• Identify suggested improvements and shares with relevant cross-functional stakeholders e.g., Manufacturing, Quality, Product Development for diagnosis, analysis and continuous improvement
• Ensure all activities of the customer experience service operation is performed in compliance with country, state and federal regulations, and laws governing business.
• Maintain and manage van stock of spare parts inventory.

Experience Required:

• Demonstrated domestic and commercial HVAC experience, fostering a culture of action learning and performance through effective coaching and mentoring. 
• Must have a Refrigeration Mechanical – Certificate III, ARCtick Licence, and an Electrical Practicing Licence for the state.
• Must have a valid and clean driver licence
• Strong communication skills
• Proven track record in delivering exemplary customer service experience in the HVAC space
• Be self-motivated with a positive, friendly approachable nature.

What Next?

If you would like to help deliver us a premium customer experience and join a continuously growing and developing global company, now's your chance. Apply now and let's talk!

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.