Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting? Then come and join our global team as a
Technical Applications Specialist to be responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. This is a remote role based in Montreal, Quebec region.
Our global team: We are a team of more than 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/careers.
This is a role well suited to an ambitious professional, looking for the next step in their career.
As a
Technical Applications Specialist you will be responsible for:
- Providing advanced technical support to customers for assay, software and instrument troubleshooting.
- Installing and validating of Siemen Healthineers DX instruments and systems
- Providing customer training during installations as well as post go-live customer training where applicable.
- Participating in conventions and trade shows to assist in the sales cycle by performing demonstrations
- Coordinating system evaluations
- Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio
- Assisting in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
- Investigating, analyzing and resolving customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
- On-site sales lead generation for reagent growth and instrument sales.
- Appropriately documenting all work and communicating pertinent information to customers and Siemens’ personnel.
- Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management
- Maintaining compliance with established safety policies and procedures
- Responsible for understanding and complying with Siemens Standards for Business Conduct. Siemens Healthineers are required to always fulfill their work activities in an ethical and compliant manner.
This position may suit you best if what is below sounds familiar and appealing to you, in addition to wanting to develop your career with Healthineers.
- Reside in/around the area of Montreal or Quebec City, QC (or willing to relocate)
- Takes pride in the delivery of expert clinical training while fostering customer excellence
- Works well in a collaborative team environment
- Comfortable in a role with an expectation of frequent travel
- Demonstrated an expertise in making adjustments and adaptations to meet customer expectations in clinical environments as needed
Required skills to have for the success of this role:
- MLT/ART or B.Sc. in Medical Technology
- Bilingualism English / French language: The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s):
- The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;
- The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally;
- The role requires using software or technology that is available only in English;
- Knowledge of Clinical Laboratory Practices and Procedures.
- Minimum of 2 years laboratory experience would be ideal
- Communication and customer interaction skills, incl. conflict handling
- Presentation and demonstration skills
- Valid driver’s license
- Must have valid passport
- Clearance to travel domestically and internationally for training purposes (without restrictions)
- Previous experience on Siemen’s Healthineers products is preferred
Siemens Healthineers is proud to be a Great Place to Work® certified company in Canada for 2020-2024, 2022 Best Workplaces™ in Manufacturing, 2022 Best Workplaces™ for Health Care 2024 and Best Workplaces™ for Hybrid Work.
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at:
https://www.siemens-healthineers.com/en-ca/about
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
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Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.
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