Support Specialist

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To  learn more about Topcon career opportunities go to  www.topconcareers.com.

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.  
 

JOB PURPOSE

The role of this position is to train customers to use Topcon equipment, perform product demonstrations, and support sales with technical support for Survey Layout, Construction Layout and Site work design.

Responsibilities:

• Train Topcon Sales employees on GPS and Robotic Equipment, software (Magnet Field, Pocket 3D), and workflow for Topcon products.
• Work with customers in the field to teach and train on Topcons hardware and software products.
• Classroom training at Topcon Solutions Store for groups of 6-8 people on various hardware and software products.
• Phone support to troubleshoot field problems with customers. 

Qualifications:

• Field surveying experience is required.
• Topcon 3D Exchange, Topcon Pocket 3D, Magnet Office, Magnet Collage, and other related software products knowledge is a plus.
• Autodesk programs:  Civil 3D, Point Layout, Navisworks, BIM 360 are a plus.
• mmGPS, LPS, as well as GPS and Robotic systems for surveying and layout hardware knowledge is a plus.
• Excellent interpersonal skills, speaking/presentation ability, and positive, professional persona and appearance.
• Proficiency in Microsoft Office products.

Education & Experience

• Experience with Construction layout equipment and/or land survey equipment is required.
• A BS/BA or other technical degree is preferred.

Physical Requirements

• Must be able to withstand the rigors of teaching a class for 6-8 hours in a day, for multiple days in a row. 
• Ability to travel by airline or car to remote areas to provide training.
• Able to lift 40 lbs.
• Able to walk on rugged jobsites.

Working Conditions

• Working conditions typically 50% of the time is indoors with a PC or in a classroom.  50% outdoor job site duties