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Client Success Specialist III

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

Fluency in English and Spanish, Strong time management skills, Accounting or financial background preferred.

Key responsabilities:

Drive maximum adoption of Oracle solutions
Manage client portfolio and ensure renewals
Lead onboarding to go-live milestones
Enhance customer relationships for scalable usage
Collaborate with sales for product expansion opportunities

Oracle XLarge https://www.oracle.com/

10001 Employees

HQ: Austin

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Job description

Job Description

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with client portfolio. In this role you will focus on the volume business (50 customers). The Customer Success Manager is a Business Partner, responsible to help customers achieve the maximum possible value they can with Oracle suite of applications. You will work towards pooled annual targets for driving adoption of your customer’s subscriptions and work closely with sales to enable further adoption of Oracle products and revenue expansion.
Work with medium size SaaS subscriptions to develop long term partnership with our clients ensuring scalable usage & adoption, realizing the full value of their investment with us, securing references with C-levels and power users, minimizing renewals, maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations, and helping during implementing (project) stage.
Excellent time management, and written/verbal communication skills. HIGH Fluency in English and Spanish.
Accountant or financial background is a strong PLUS.

Career Level - IC3

Responsibilities

Responsibilities:

Adopt and apply Customer Success Center Operational Model.
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities.
Maximize Renewals within Portfolio management.
Facilitates from onboarding to Go live milestones, leading cross functional business/technical teams to provide timely issue resolution.
Create intimacy within customer portfolio management to ensure References.
Perform as an absolute team player who will work within the company to continue improving the way Oracle serves its Customers.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.