Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Act as the first point of contact for customers.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders, returns, and refunds accurately.
- Maintain records of interactions in CRM system.