Service Delivery Manager

Yuxi Global (powered by Veritas Automata) has been a leading force in empowering Life Sciences companies to achieve their digital goals since 2005.

We specialize in providing comprehensive solutions, including turnkey enterprise-grade application development, managed development teams, staff augmentation, and strategic consulting via our Veritas Automata Services Team. With headquarters in the United States and a team of over 150 skilled IT professionals located throughout North and South America, including the United States, Colombia, Mexico, Brazil, and Costa Rica, we are well-positioned to meet the unique requirements of our clients.

Having partnered with nearly 300 clients, Yuxi Global has played a crucial role in advancing digital solutions for companies in life sciences. Utilizing cutting-edge technologies such as Microsoft Azure, PowerBI, .Net Custom development, Node.JS, React, and UX/UI design, we deliver impactful solutions that drive business growth and captivate audiences.

At Yuxi Global Powered by Veritas Automata, we are committed to delivering excellence in every project we undertake. We strive to establish strong partnerships with our clients, fostering open communication and transparency throughout the development process. Our goal is to provide exceptional value by delivering high-quality solutions, on time and within budget.

• Bachelor or higher degree in Computing Engineering or equivalent
• A current U.S. visa is required to fulfill the essential duties of this position.
• Certifications such as PMP or Scrum are a plus
• Proficiency in both written and spoken English and Spanish (C1 Level) with experience working with American teams and clients.
• 8+ years in the tech industry, with previous experience as a developer.
• 4+ years of experience in team and project management roles, being in charge of leading Tech teams (Software Development) with the following responsibilities: 

Team Management

• Lead multifaceted teams to ensure the achievement of their financial, growth, and delivery goals.
• Informal and functional leadership of team leaders to provide coaching on their activities and responsibilities.
• Provide continuous and regular performance feedback to team members to improve their performance and productivity within the projects.
• Profile the team members’ technical skills and build action plans to elevate their proficiency.
• Visit the different teams and execute team-building activities.

Account Management

• Provide support and guidance regarding projects and integrate each project/service within the account´s goals.
• Elaborate and provide account status reports according to client and company´s needs.
• Integrate and consolidate top accounts´ financial information with all the updates provided. 
• Shows control and knowledge over each project's financials and uses it for decision-making activities, focusing on maximizing the project´s revenue and gross margin.

Project Management

• Planning, monitoring, and controlling Delivery activities according to accounts’ needs and the team´s capacity.
• Ensure that projects are organized and deliverables are provided within the timeframes committed to the customer by the account team.
• Be able to communicate and manage internal projects with other departments and communications with C-suite leaders.

• A dynamic and supportive work environment that fosters innovation and creativity
• Opportunities for professional growth and development
• A chance to be part of a company leading the way in digital transformation and automation
• We are a fully remote culture