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Product Consultant with English - Remote job

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Romania

Offer summary

Qualifications:

Advanced English skills, Detail-oriented, Available for afternoon and night shifts, Customer support experience preferred, Communication and negotiation skills.

Key responsabilities:

  • Provide client support via phone
  • Create support documentation
  • Respond to call-outs in time
  • Prioritize and manage cases
  • Build relationships with customers
CGS Romania logo
CGS Romania XLarge https://romania.cgsinc.com/
1001 - 5000 Employees
About CGS Romania
CGS (Computer Generated Solutions) is one of the top outsourcing service providers active on the Romanian market since 2002. CGS România deploys its activity in seven different operation centers: in Bucharest, Brașov, Sibiu, Târgu Jiu, Galati, Miercurea Ciuc and Constanta with the help of over 4,000 employees, CGS is currently one of the largest support center-type company in Romania. On a daily basis, our employees interact with customers from Romania, Germany, UK, Spain, Italy, France and other European countries, as well as the US or Canada. The customers of CGS Romania are world-renowned companies, European-level companies or large companies in Romania, many of them ranking in the Forbes Top 500. Client-companies included in the CGS portfolio are active in various business areas, among which IT, telecom, banking or retail. The services provided by CGS Romania focus on customer service, customer care, technical support, client relations, telesales, telemarketing and so forth. We have highly experienced industry teams that can assist with technology strategy, technology investment and alignment, business process optimization, customer and partner acquisition, innovation, and global development models. We provide all these services in 18 languages. CGS Romania is a distinctive brand of the Computer Generated Solutions family which is an American company founded in New York in 1984, active in North America, Europe, Asia and Latin America, with 20 operation centers worldwide. CGS Romania is present on the Romanian market since 2002. CGS is a business applications, enterprise learning and outsourcing services company that supports clients’ most fundamental business activities. Founded in 1984 and headquartered in New York City, CGS employs more than 8,200 professionals across North America, Latin America, Europe and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @cgsinc and https://www.facebook.com/CGSRomania/.
See more CGS Romania offers

Job description

Short Company Description

Ca angajat CGS Romania vei beneficia de un program de lucru flexibil, in functie de nevoile tale, cat si vei participa la sesiuni de formare si training-uri intensive pentru a iti imbunatati cunostintele si pentru a putea sa iti indeplinesti cu brio atributiile. Te vei alatura unei echipe entuziaste si dinamice ce te va ajuta la dezvoltarea unei cariere de succes, intr-un mediu fun si interactiv, inconjurat de prieteni.

#FriendsWorkingTogether

Requirements

We are looking for persevering and energetic people like you, who want to develop both personally and professionally! If you have the same aspirations, join the #CGSDreamTeam!

We are looking forward to getting to know you!

So, if you have the following, make sure to let us know!

  • Advanced English skills.
  • Detail oriented.
  • Available to work afternoon and night shifts.
  • Work experience in customer support will be considered an advantage but it's not mandatory as we provide necessary training.
  • Communication and negotiation skills.

Responsibilities

  • Help the customers: provide client support via phone.
  • Provide support, including procedural documentation.
  • Respond within agreed time limits to call-outs.
  • Prioritize and manage cases.
  • Establish a good working relationship with customers and other professionals.

We Offer

  • Private medical subscription;
  • Meal Tickets;
  • A 7card Subscription;
  • Incentives and also bonuses for our employees - financial and non-financial;
  • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
RomanianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Negotiation StrategiesCustomer SupportLanguage Arts

Other Skills

  • Time Management
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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