Customer Experience Specialist, German Market

Are you enthusiastic, highly driven and motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, with a great sense of humor?If you’re a native German speaker and this sounds like you, we just might have the perfect job for you!

Over the course of a typical day at Lemonade you’ll be asked to provide surprisingly delightful customer care to our customers, while working alongside (and learning from) some of the best talent from the tech and insurance industries. You’ll advocate for our community of customers, and work with our product and engineering team to maintain an award-winning level of service.

In this job you'll

• Provide a surprisingly delightful experience by adapting your style of support to meet each customer’s unique needs in a variety of situations
• Build customer confidence in our brand by showcasing deep knowledge across all of our products
• Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset
• Bring our values to life in the way that you interact and build community across our teams and company

What you’ll need

• Native-level German speaker with a good understanding of the English language
• Strong phone and creative writing skills
• Helpful personality
• Loads of attention to detail
• Experience working with helpdesk tools (i.e. Zendesk)
• At least 1 year of prior work experience, or a college degree
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture