Offer summary
Qualifications:
Proven experience in guiding and coaching at a middle manager level., Background in a debt or finance environment., Ability to navigate complex situations and empathize with customers facing affordability issues., Strong multitasking skills..
Key responsabilities:
- Guide collections specialists and drive performance.
- Manage daily operations and support your team.
- Ensure high customer satisfaction.
- Encourage ownership of processes and decision-making.
- Collaborate with technology for innovations.