Application Support Analyst

About Us:

Talent is our World.

At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organisation. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.

Take the next step in your career journey and discover our exciting opportunities.

The Role:

Our role is your opportunity to work as a part of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.

The Application Support Analyst will be the first point of contact for all technology support tickets and queries that come into the team via telephone and e-mail.

Key Accountabilities:

What you’ll be doing:

• Being 1st line support for the tickets you are responsible for.
• Reviewing, processing, and dispatching all support tickets and queries coming into the team via Group Inbox, ServiceNow, and telephone.
• Recording and managing all information/data and actions/tasks.
• Building and maintaining strong working relationships within the team and with Internal Technology.
• Providing administrative support.

Skills & Experience:

What you need to have to be successful:

• IT service desk experience (one year)
• Strong IT skills and computer literacy,
• Experience working within SharePoint and Office 365,
• Fluency in English,
• Excellent communication skills including via telephone and e-mail,
• Strong attention to detail,
• Ability to manage and organize your own workload,
• Proactive problem-solving skills,
• Good excel skills would be an asset

Other:

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you’ll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!