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Desktop Support Manager, APAC

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

North America, United States

Offer summary

Qualifications:

ITIL Certification is a plus, 10 years in a technical role, 3-5 years’ experience leading teams, Expertise in Microsoft technologies, Professional degree in computer science or related field.

Key responsabilities:

Lead the APAC workplace team and IT operations
Diagnose and resolve IT issues efficiently
Oversee local IT vendor and contract management
Manage procurement and life-cycle maintenance of IT resources
Implement and deliver strategic workplace projects

Diebold Nixdorf

10001 Employees

See more Diebold Nixdorf offers

Job description

Job Description

The ideal candidate leads a team of IT professionals to deliver technical and leadership support focusing on exceptional customer service, satisfaction and timeliness within the organization’s budget. The IT support team is the “face of IT” to all internal business customers, vendors and contractors. You will serve as a technical expert, leader and mentor for the team as well as supporting strategic initiatives to enhance DN’s IT/Digital footprint.

Responsibilities

Lead the APAC workplace team and operations
Responsible for planning, executing the operations, and troubleshooting of local IT operations across the region.
Conduct evaluations, diagnosing, troubleshooting, and resolving IT related issues and escalations
Serve as the technical and communications liaison to and from stakeholders and key users for IT communications, initiatives, requirement assessments
Oversight local IT vendor, contract and outsourcing management
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software
Develop and monitor security compliances in accordance with group IT standards, policies and procedures
Define operation excellent measurements and constant improvements of IT processes and operations through the usage of technology, such as automation and new application
Provide physical supports on servers, storages, network devices to global IT infrastructure teams
Oversight of PC delivery of all new hardware including workstations, mobile devices and securing them with Microsoft Intune
Responsible for license optimization within the M365 platform
Lead the implementation planning/testing and delivering of strategic workplace projects
People leadership – staffing levels, reviews, performance, training, growth and mentorship
Responsible for desktop support functions for all of APAC
IT finance software contracts/renewals, chargebacks, software tracking
Create and review project, schedules, resources and made changes as appropriate according to priorities and urgencies to deliver projects by required deadlines.
Utilize project management concepts to better plan, implement, and manage projects

Qualifications

Required Qualifications

ITIL Certification is a plus
10 years in a technical role, Professional degree in computer science or related field of study
3-5 years’ experience leading teams
Expertise in Exchange, Unified Communications, Active Directory, Telephony, SCCM, Windows, Microsoft Power Platform, Microsoft Intune, Autopilot, MS Office and Web applications and emerging technologies.
Professional appearance and demeanor, Comfort and ease interacting with individuals at all levels of the organization.
Strong interpersonal and organizational skills
Sense of urgency
Excellent communication skills

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations