Offer summary
Qualifications:
Bilingual proficiency in English and Spanish, High school diploma or GED, At least one year of experience in customer service, Successful completion of a government background check, Proficient in MS Office.Key responsabilities:
- Responding to incoming calls and member requests
- Addressing and resolving customer complaints
- Documenting customer interactions accurately
- Monitoring high standards of service quality
- Managing inbound calls throughout shifts