Bilingual Restaurant Operations Specialist - Remote | WFH

Join our team as a Bilingual Restaurant Operations - Product Launch Specialist, where you will have the unique opportunity to blend travel within the vibrant city of New York with the convenience of remote work. This role offers a competitive hourly pay range of \(48.00 to \)53.00 on a W2 basis.

Schedule: Monday to Friday, 40 hours per week

Duration: Initially for 3-4 months, with potential for extension each quarter and opportunities for conversion to a permanent position.

Role Overview

As a Launch Specialist, you will be pivotal in connecting with restaurant merchants across NYC to facilitate their onboarding and elevate their experience with our platform. You will serve as the vital link among our sales, account management, operations, product, and analytics teams, ensuring a positive and seamless merchant experience.

Key Responsibilities

• Directly engage with restaurant merchants to enhance their onboarding experience.
• Design and implement effective onboarding strategies to ensure a smooth transition.
• Demonstrate expertise in hardware setup and software configuration.
• Create training materials that promote understanding and adoption among merchant staff.
• Conduct training sessions to empower merchants in utilizing new platforms effectively.
• Identify and recommend improvements to streamline merchant workflows, enhancing adoption and revenue.
• Deliver tangible results while thriving in a fast-paced environment.
• Contribute innovative ideas that support the company’s growth and strategic direction.
  
  

Required Skills

• Fluency in both English and Spanish is essential.
• Proven communication and interpersonal skills.
• Proficient in hardware setup and software configuration.
• Experience in developing training materials and conducting training sessions.
• Strong ability to identify opportunities for workflow optimization.
• Adaptability to dynamic work conditions.
  
  

Qualifications

• 4-5 years of relevant experience in account management, systems implementation, customer support, or hospitality.
• Familiarity with restaurant technology/POS systems is highly advantageous.
• A Bachelor’s degree or equivalent professional experience.
  
  

Company Culture And Values

We are a well-established staffing firm with a prestigious client base, including Fortune 100-500 companies. Since our establishment in 2001, we have been recognized annually for our commitment to excellence and collaboration, placing a strong emphasis on team spirit.

Career Growth Opportunities

This position not only presents the potential for extension and conversion to a permanent role but also offers numerous opportunities for professional development within a respected organization. Working with us allows you to build your network and enhance your career in a reputable industry.

Employment Type: Contractor