Remote Customer Success Coordinator | WFH

Job Overview

We are seeking a motivated and engaging Customer Success Coordinator to join our team remotely. This position is pivotal in delivering our brand’s exceptional experience and directly assists our subscribers through the website setup process.

Key Responsibilities

• Engage with subscribers through various communication channels to provide support in website creation.
• Tailor communication styles to meet the distinct needs of subscribers, offering both hands-on and guided assistance as necessary.
• Utilize our proprietary Content Management System (CMS) to assist subscribers in building their websites.
• Maintain accurate documentation of work activities in our Customer Relationship Management (CRM) system (Hubspot).
• Effectively manage a portfolio of over 30 projects simultaneously.
• Set and uphold realistic expectations for subscribers throughout the website setup journey.
• Collaborate with cross-functional teams to ensure timely completion of website building and launch tasks.
  
  

Required Skills

• Proven experience in customer service or support roles.
• Exceptional time management abilities.
• Strong professional communication skills, both verbal and written.
• Highly organized with a self-driven attitude.
• A keen eye for design elements.
  
  

Qualifications

• Experience in project management is highly regarded.
• Basic knowledge of HTML and CSS is considered advantageous.
  
  

Career Growth Opportunities

Joining our team offers a unique chance for professional development. Our supportive culture encourages collaboration and skill enhancement, allowing individuals to thrive in their careers while contributing to our mission.

Company Culture And Values

We pride ourselves on fostering a dynamic and inclusive workplace culture that prioritizes work-life balance. Our commitment to diversity and open communication creates an environment where all employees can thrive both personally and professionally. We actively promote diversity and inclusion initiatives within our team and the communities we serve.

Compensation And Benefits

The compensation for this position ranges from \(16 to \)17.50 per hour, with additional potential for monthly performance-based bonuses. We offer a comprehensive benefits package, including:

• Generous paid holiday schedule, including a winter holiday shutdown week.
• Extensive PTO policies covering vacation, sick leave, parental leave, and bereavement.
• Robust insurance plans with options for medical, dental, vision, HSA, and FSA.
• Company-sponsored life insurance, AD&D coverage, short and long-term disability, and an Employee Assistance Program (EAP).
• A matching 401(k) plan with immediate full vesting.
• Employee engagement events organized by our Employee Events Committee.
• On-demand pay feature for early access to earned wages.
• Reimbursement for internet and gym memberships.
• Provision of work computer equipment to facilitate your success.
  
  

We are an equal opportunity employer, committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact our People Team.

Employment Type: Full-Time