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Compliance Manager, Consumer Protection

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Ireland

Offer summary

Qualifications:

6+ years in Compliance or risk management roles, A compliance certification, Superior attention to detail, Strong analytical skills, Knowledge of industry protocols and best practices.

Key responsabilities:

  • Advocate for consumer rights within CBIE
  • Identify and mitigate risks to consumers
  • Ensure ongoing compliance with consumer protection laws
  • Oversee resolution of customer complaints and address issues
  • Develop consumer protection compliance programmes and training
Coinbase logo
Coinbase Financial Services Large https://www.coinbase.com/
1001 - 5000 Employees
About Coinbase
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
See more Coinbase offers

Job description

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Coinbase Ireland is looking for an accomplished Compliance professional, experienced in consumer protection, reporting to the Head of Compliance in Ireland. The role covers three legal entities in Ireland, one regulated E-Money Institution and two Virtual Asset Service Providers (“VASPs”). You’ll work closely with various functional key partners to ensure compliance with regulatory requirements in Ireland and other international jurisdictions.

What you’ll be doing (ie. job duties):

  • Primary advocate for the rights and interests of consumers within CBIE
  • Identify potential risks to consumers in Coinbase Ireland's products and services, and work with relevant teams to mitigate those risks.
  • Conduct regular reviews and assessments of Coinbase Ireland’s products and services to ensure ongoing compliance with consumer protection laws and regulations;
  • Ensure that consumers who are flagged as vulnerable are serviced in line with consumer protection requirements;
  • Oversee the resolution of customer complaints, ensuring timely and fair outcomes;
  • Analyse complaint trends and work with wider Coinbase Ireland teams to address recurring issues.
  • Ensure consistency in data on complaints that is reported to governance forums and in regulatory reporting;
  • Determine consumer protection metrics and provide such management information to the Head of Compliance and relevant governance forums for Coinbase Ireland;
  • Manage consumer protection policies on behalf of the team;
  • Develop and implement a consumer protection compliance programme to ensure that Coinbase Ireland operates in accordance with Irish and international regulatory requirements;
  • Remain up to date on regulations, law and guidance related to the company and update policies accordingly.
  • Develop and deliver training programs for employees to raise awareness of consumer protection issues, regulatory requirements and lead initiatives to foster a culture of consumer protection in Coinbase Ireland.

What we look for in you (ie. job requirements):

  • Primary advocate for the rights and interests of consumers within CBIE;
  • Identify potential risks to consumers in Coinbase Ireland's products and services, and work with relevant teams to mitigate those risks.
  • Conduct regular reviews and assessments of Coinbase Ireland’s products and services to ensure ongoing compliance with consumer protection laws and regulations;
  • Ensure that consumers who are flagged as vulnerable are serviced in line with consumer protection requirements;
  • Oversee the resolution of customer complaints, ensuring timely and fair outcomes;
  • Analyse complaint trends and work with wider Coinbase Ireland teams to address recurring issues.
  • Ensure consistency in data on complaints that is reported to governance forums and in regulatory reporting;
  • Determine consumer protection metrics and provide such management information to the Head of Compliance and relevant governance forums for Coinbase Ireland;
  • Manage consumer protection policies on behalf of the team;
  • Develop and implement a consumer protection compliance programme to ensure that Coinbase Ireland operates in accordance with Irish and international regulatory requirements;
  • Remain up to date on regulations, law and guidance related to the company and update policies accordingly.
  • Develop and deliver training programs for employees to raise awareness of consumer protection issues, regulatory requirements and lead initiatives to foster a culture of consumer protection in Coinbase Ireland.

Nice to haves:

  • 6+ years prior experience in Compliance or risk management roles
  • A compliance certification
  • Superior attention to detail in order to identify and correct risky practices
  • Must be a strong communicator and capable of expressing oneself clearly both speaking and in writing
  • Possess a collaborative personality and be open to suggestions from team members
  • Exemplify strong knowledge of industry protocols and best practices
  • Excellent analytical skills and ability to accurately interpret complex documents and policies
  • Strong time management and organisational skills and able to meet deadlines
  • Should have a strong moral code and sense of ethics

Job #: P62516

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Risk ManagementEthical TheoryProject CollaborationPolicy EnforcementConsumer ProtectionCompliance TestingCompliance RequirementsProtocol Analysis

Other Skills

  • Analytical Skills
  • Training And Development
  • Time Management
  • Organizational Skills
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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