Senior Manager PAYG Revenue Assurance

Role OVO-View

Team: PAYG Revenue Assurance

Salary banding: £60,630 - £80,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Head of PAYGO

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Strategic. Collaborative. Leadership.

Top 3 qualities for this role: Strategic Leadership, Cross-functional Collaboration, Analytical Thinking

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The Revenue Assurance team plays a key role in ensuring the robustness of OVO's PAYGO revenue streams, supporting our mission of minimising revenue leakage and maintaining financial performance, which is a vital part of our Plan Zero objectives.

This role in a nutshell:

The Senior Manager, PAYG Revenue Assurance is responsible for establishing and leading the Revenue Assurance function for the PAYGO business. This role will involve developing strategic initiatives, ensuring the alignment of revenue assurance controls with business objectives, and driving collaboration across different journey owners.

Your key outcomes will be:

• Strategic Leadership: Develop and lead the RA strategy for PAYGO, ensuring alignment with OVO’s commercial objectives.
• Revenue Monitoring: Analyse revenue leakage to identify opportunities to optimise revenue assurance processes.
• Cross-functional Collaboration: Work with journey owners, finance, data and operations teams to embed RA controls.
• Team Development: Build and manage the RA team, ensuring capability and continuous development.

Within your first 6 months month you’ll:

• Establish a fully operational RA function with clear roles, responsibilities, and workflows.
• Embed a comprehensive revenue assurance control framework covering 80% of the identified Revenue Gap.
• Drive continuous reduction in PAYGO revenue leakage, with clear financial reporting on gap reductions.
• Lead a high-performing RA team that operates independently and delivers measurable improvements in process efficiency and revenue protection.
• Lead monthly RA SteerCo meetings articulating financial impacts.
• Ensure alignment of revenue leakage mitigation controls with journey owners.

You’ll be a successful Revenue Assurance Lead here at OVO if you…

• Are customer-focused with a genuine care for ensuring the best outcomes for customers.
• Have strong analytical skills to identify revenue trends and insights.
• Are adept at strategic leadership, aligning activities with commercial goals.
• Have proven experience in a revenue assurance, finance, or risk management role, ideally within the energy or utilities sector.
• Have experience leading cross-functional teams and influencing senior stakeholders to drive business improvements and align on financial objectives.
• Have previous experience in leading projects or initiatives related to revenue leakage prevention, process optimisation, or risk management within a large organisation.
• Have a track record of successful delivery of improvement programmes, demonstrating quantifiable results in gap reduction or financial benefit realisation.
• Have knowledge of PAYGO/pay-as-you-go business models and familiarity with associated customer journeys (e.g., Join/Move/Leave, Top-Up & Balance).

Let’s talk about what’s in it for you

We’ll pay you between £60,630 and £80,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..