Career Opportunities: Customer Solutions Analyst (324842)

Position Snapshot – External advert

Business area: Nestlé UK &I

Job Title: Customer Solutions Analyst - 12 months FTC

Location: York

Salary: £26,000 + potential bonus + other fantastic benefits

Please note, this role will require at least 4 days per week in our office in York.

Position Summary

Here at Nestlé, we have a great opportunity to join the Customer Service Team as a Customer Service Analyst based in our Nestle House York Office with the opportunity to work from home part of the time.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Nestlé's purpose is enhancing quality of life and contributing to a healthier future. We want to help shape a better and healthier world. We also want to inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.

We have more than 2000 brands worldwide, from global icons to local favourites, and here in the UK and Ireland we are major player within the food industry. However, at Nestlé it’s not just our big brands that matter…. it’s our people. In the UK and Ireland, across 20 sites, we employ over 8000 people. 

A day in the life of…a Customer Solutions Analyst

As a Customer Service Analyst, you will effectively manage the customer request through order flow from request to invoicing. You will drive the Perfect Order Cycle Approach to minimize all waste and complexities in the Customer Solutions flow and manage all type of customer requests by solving any issues or assigning to the correct owner. The key responsibilities will include.

• Receiving, managing, and processing customer’s orders.
• Managing queries from internal and external customers.
• Resolving any billing issues that occur.
• Analysing reasons for refusals and contact customers to propose mitigation actions for refusals. Root causing to prevent further occurrence.
• Providing guidance and help with missing documentation to support the Claims Specialist team relating to the returns and refusals acceptance / non acceptance.
• Managing relationships with key stakeholders to ensure the quality and processes are meeting the business and system requirements.

What will make you successful?

We’re looking for candidates who have experience of either customer service and/or sales ledger. If you’ve worked within sales customer administration, accounts receivable, a contact centre or direct sales, this could be the role for you but these aren’t essential. Other key skills include:

• A great team working attitude.
• Confidence with building relationships internally and externally.
• The ability to problem solve in a fast-paced environment.
• Excellent written and oral communication skills
• Demonstrating a proactive and resilient can-do attitude.
• A passion for excellent customer service.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert closing date: 06/11/2024

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!