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Solution Sales Executive - Customer Workflows

unlimited holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

Singapore

Offer summary

Qualifications:

10+ years of sales experience in SaaS, Strong understanding of CRM/CX processes, Experience with Salesforce, Pega, or similar, Bachelor's degree in business or related discipline, Preferred experience in Singapore public sector.

Key responsabilities:

Achieve sales quotas for allocated accounts
Develop regional sales strategy and prospect list
Serve as trusted advisor to customers
Conduct executive level discussions and demonstrations
Manage ongoing account relationships for satisfaction

ServiceNow Information Technology & Services Large https://www.servicenow.com/

10001 Employees

HQ: Santa Clara

See more ServiceNow offers

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams
Support the regional ServiceNow partner channels to drive an effective customer experience

Qualifications

What’s required to be successful in this role:

10+ years of Sales experience and proven track record of over-achievement in SaaS sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
Experience in technologies such as Salesforce (Service Cloud) / Pega (CRM) / Microsoft (D365) / Oracle / SAP CX (or similar)
A strong understanding of the CRM or CX solution-related business processes
Experience in Public Sector in Singapore is preferred (not mandatory)
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Bachelor's degree in business, marketing or related discipline
Occasional travel for training or meetings may be required

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.