L3 Support Specialist

Description

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, and lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a L3 Support Specialist:

Responsibilities:

• Provide Level 3 technical support for infrastructure issues.
• Troubleshoot and resolve complex technical problems.
• Collaborate with internal teams to escalate and resolve incidents efficiently.
• Ensure proper documentation and communication of technical solutions.
• Deliver technical expertise and recommendations for infrastructure improvements.

Requirements:

• Strong experience in L3 support and troubleshooting.
• Solid background in infrastructure support and maintenance..

Languages

• Advanced Oral English (Excellent verbal and written communication skills in English).
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.