IT Support & Automation Specialist

What Are We Looking For

Multiplymii is in search of an IT Support & Automation Specialist who will be working with our client based in the US. Our client is a fleet company, offering on-call and on-site repairs and services specializing in light, medium and heavy duty gas & diesel fleet maintenance and service repairs.

In this role, you will manage and support our IT infrastructure, including Microsoft devices, cloud systems, and automation initiatives. The ideal candidate will have experience with Microsoft technologies, strong troubleshooting skills, and a passion for optimizing IT processes.

Beyond your experience, we are also looking for someone who is professional and possesses impeccable English language communication skills in both written and verbal.

This role is 100% work from home.

In This Role, You Will

• Manage and troubleshoot Dell desktops, laptops, and iPads using Microsoft Intune and Splashtop Remote Desk.
• Administer Microsoft Entra ID, SharePoint, and Microsoft Dynamics (Customer Service Tool).
• Manage integrations between third-party systems and Microsoft platforms.
• Automate tasks and workflows using Microsoft Power Automate.
• Build custom applications with Microsoft PowerApps.
• Create and maintain Standard Operating Procedures (SOPs) for IT tasks.
• Develop and manage an IT Knowledge Base for user support.
• Provide clear technical support to non-technical users.
• Work closely with teams to ensure smooth IT operations.
  
  

About You

Core qualifications:

• 5+ years of IT support or system administration experience.
• Proficiency in Microsoft 365 (Entra ID, Power Automate, PowerApps, SharePoint, Intune).
• Hands-on experience with Dell desktops, laptops, and iPads.
• Microsoft Certified: Azure Administrator is preferred.
• Microsoft Certified: Microsoft 365 Certified is highly advantageous
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  
  

Key Attributes

• Strong problem-solving and analytical skills.
• Excellent communication skills for explaining technical concepts to non-technical users.
• Kind and compassionate with a customer-first approach.
• Detail-oriented and proactive in improving IT processes
  
  

Characteristics

• Organized: Efficiently manages historical records, performs accurate data entry and bookkeeping, and oversees general administrative duties.
• Decisive: Demonstrates the ability to make informed and timely decisions to support business operations.
• Confident: Displays self-assurance in handling responsibilities and communicating effectively with team members and stakeholders.
  
  

Technical Requirements (Device)

• Laptop/Computer (at least 8GB RAM)
• Headset (preferable noise canceling microphone)
• Fast/Stable Internet Connection (At least 10 mbps)
  
  

Why MultiplyMii

MultiplyMii, a premium recruitment & HR services company, is growing FAST and we are currently hiring an exceptional IT Support & Automation Specialist who desires to be part of an exciting organization that rewards and values its team members.

One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.

• SSS
• Philhealth
• Pag-ibig
• Healthcare (HMO)
• 13th-month pay
• Paid Service Incentive Leave (SIL) upon probationary
  
  

Shift and Schedule: Flexible work schedule available during MST, CST, and PST time zones.