Associate Client Management Director

Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. 

In LATAM, we are over 1,700 passionate employees that love to push boundaries and drive innovative solutions. If you are a risk-taker and love to develop intrepid ideas, PGD is the place for you. 

We Move People, and People Move Us!

The Associate Client Management Director position works in conjunction with account teams and leadership to fulfill client campaign planning, execution, management, and analysis. This role interfaces with our clients daily and is responsible for building and maintaining a strong working relationship.

Work closely with the project management, strategy, data, analytics, and creative and email/print production teams to appropriately define the client’s opportunity and deliver a set of solutions aimed at fulfilling brand objectives. Being able to multi-task, problem solve, bring a 'can-do' attitude, and a proven ability to work in a collaborative environment is paramount. CRM experience is mandatory, and automotive marketing experience is preferred.

Core Duties and Responsibilities:

• Demonstrates bigger picture understanding of client's marketing strategy and can communicate how current data insights/tactics associate with longer-term strategy objectives.
• Anticipates client questions and has thought out answers/solutions.
• Always thinking about how we can better serve clients and grow their business
• Owns area of expertise and can confidently answer client/team questions independently.
• Performs day-to-day client contact.
• Coordinate deliverables for weekly status reports (projects, due dates, etc).
• Develops and presents creative briefs to clients and internal teams; contributes to review of creative throughout creative development process.
• Partners with the project management team to ensure commitments made are realistic, within scope and delivered without error.
• Prioritizes & sets expectations on deliverables.
• Drives client communication and cross team coordination.
• Supports billing and financial reconciliation activities.
• Flexible to evolving responsibilities and last-minute changes.
• Understand marketing reporting and able to contribute insights.

• A+ English Language capability with exceptional written and verbal communication skills.
• Requires CRM experience, with automotive and/or subscription management marketing experience preferred.
• Ability to work Eastern Standard Time office hours.
• Excel and MS Office proficiency required.
• Strong time-management and organizational skills and attention to detail.
• Strong client-service orientation and proven team player.

• Access to Prepaid Medical Plan provided by PGD.
• Employee engagement activities and events
• WFH
• Technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms 
• Find your path Program.
• You will have a coach that will support and help you grow.