Remote Engagement Manager - Customer

Job Title: Customer Engagement Manager - Remote

Job Overview

We are looking for a proactive and detail-oriented Customer Engagement Manager to join our innovative travel team in a remote capacity. This role is pivotal in delivering outstanding travel experiences, nurturing relationships with clients and suppliers, and ensuring smooth itinerary coordination. If you are passionate about travel and committed to helping clients achieve their dream journeys, we want to connect with you!

Key Responsibilities

• Client Communication: Craft and dispatch personalized communications to clients, offering expert guidance, insights, and updates on their travel itineraries.
• Destination Research: Remain informed about the latest travel trends and explore various destinations to deliver customized culinary, activity, and cultural suggestions.
• Supplier Liaison: Collaborate with our network of trusted suppliers to organize personalized travel arrangements that surpass client expectations.
• Document Management: Generate, update, and oversee client travel documents and invoices, ensuring meticulous accuracy and attention to detail.
• Travel Booking: Facilitate bookings for air travel, accommodations, car rentals, and other ground transportation, consistently striving for the best rates from our preferred vendors.
• Team Collaboration: Partner closely with team members to support all travel-related activities, including ticket processing and managing travel credits.
  
  

Required Skills

• Degree in Marketing, Hospitality, Travel & Tourism, Business, or a related field is advantageous.
• In-depth travel industry experience and knowledge are essential.
• A deep enthusiasm for travel and a thorough understanding of diverse destinations.
• Stellar organizational skills and a sharp attention to detail.
• Self-driven with the ability to excel in a remote work environment.
• Strong goal-setting abilities and the capacity to establish realistic timelines.
• Multilingual skills are highly valued.
  
  

Qualifications

• Proven experience within the travel industry is required.
• Excellent understanding of various travel destinations.
• Ability to thrive in a collaborative and dynamic team environment.
• Outstanding verbal and written communication skills.
  
  

Career Growth Opportunities

This position offers significant potential for professional development within the travel sector, enabling you to broaden your skills and expertise while making a meaningful impact on our clients’ travel experiences.

Company Culture And Values

We are committed to fostering a positive, collaborative, and supportive work atmosphere where every team member can succeed. Our company values innovation and teamwork, making it an ideal environment for individuals who excel in a dynamic setting.

To apply, please submit your resume along with a cover letter that illustrates your passion for travel and outlines why you would be an ideal addition to our team.

Employment Type: Full-Time