Customer Engagement Manager - Techifide

REMOTE FROM BRAZIL - CVS MUST BE SUBMITTED IN ENGLISH.

As the Customer Engagement Manager, you will be responsible for developing and maintaining long-term relationships with our clients, ensuring they are fully engaged with our products and services. You will work closely with the sales, marketing, and product teams to deliver a seamless customer experience, and you will leverage your experience working with tech startups to tailor customer engagement strategies that foster growth and innovation.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong, long-term relationships with clients to ensure a high level of engagement and satisfaction with our products and services.
• Engagement Strategies: Develop and implement customer engagement strategies that support retention and growth, with a focus on enhancing the customer journey.
• Tech Startup Engagement: Utilize your experience working with tech startups to foster relationships with early-stage companies, helping them leverage Techifides products to scale and grow their businesses.
• Customer Feedback: Act as the voice of the customer, collecting and analyzing feedback to guide product improvements and inform business strategies.
• Onboarding & Training: Oversee the onboarding process for new clients, ensuring they have the tools and resources needed to fully engage with our offerings.
• Cross-Functional Collaboration: Work with sales, product development, and marketing teams to align on customer engagement strategies and deliver a seamless experience.
• Performance Monitoring: Track customer engagement metrics, provide regular reporting to leadership, and continuously improve engagement tactics based on performance data.
• Problem Resolution: Address client issues, working proactively to find solutions that enhance customer satisfaction and prevent churn.

Qualifications:

• Bachelors degree in Business, Marketing, or a related field.
• Proven experience (1+ years) in customer success, client management, or engagement roles.
• Experience working with tech startups is highly preferred, with an understanding of their unique challenges and growth needs.
• Strong interpersonal skills with the ability to communicate effectively at all levels of an organization.
• Excellent problem-solving skills and the ability to think strategically about customer engagement.
• Familiarity with CRM systems and customer engagement platforms.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

What We Offer:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package.
• Opportunity to work in a fast-paced, innovative environment.
• Career growth and leadership opportunities.