Customer Service Specialist - Remote TEMP TO HIRE (Apharetta, GA)

Job Overview

Join a dynamic and enthusiastic team as a TEMP TO HIRE Customer Service Specialist in Alpharetta, GA, with the flexibility to work remotely. We are seeking dedicated professionals to assist customers with their dental benefits through inbound calls. This role is essential in delivering outstanding service and support to our valued customers.

Key Responsibilities

• Engage with customers through inbound and outbound calls, providing courteous and efficient service.
• Address fundamental inquiries regarding eligibility and benefits linked to dental services.
• Ensure swift resolution of specific inquiries by escalating them to the appropriate channels.
• Maintain meticulous documentation of each customer interaction in our tracking system.
• Effectively retain and communicate information to fulfill customer requests.
• Uphold a positive demeanor in a fast-paced work environment, exercising autonomy in your role.
• Demonstrate adeptness in multi-tasking across various applications while interacting with customers.
  
  

Required Skills

• Minimum of one year of experience in a call center environment.
• Willingness to participate in a comprehensive classroom training program.
• Familiarity with the dental care sector is advantageous.
• Strong motivation for achieving or surpassing performance objectives in a timely manner.
• Proficiency in using computers, including troubleshooting minor technical issues.
  
  

Qualifications

• High School Diploma or equivalent is required.
• At least one year of relevant call center experience is necessary.
  
  

Career Growth Opportunities

We are committed to fostering a positive impact on our team members’ professional journeys by offering extensive career development initiatives. Our mission is to cultivate an environment where each individual can thrive personally and professionally.

Company Culture and Values

Our organization prides itself on creating a supportive workplace culture that encourages personal and professional growth. We value diversity and inclusion and actively seek individuals from various backgrounds to join our team.

Compensation And Benefits

• Competitive pay rate ranging from \(15.00 to \)16.54 per hour, contingent on skills and experience.
• Health benefits eligibility begins at the start of the month following six months of employment, in accordance with the Affordable Care Act (ACA).
• Flexible scheduling options available, with most shifts offering 40 hours per week.
  
  

Join us today and take the next step in your career while making a meaningful difference!

Employment Type: Full-Time