Remote Customer Support Representative I | Work from Home

Job Overview

Join our esteemed and rapidly expanding health and wellness organization, where we focus on delivering pioneering products and exceptional experiences to our clientele. We are recognized for our innovative manufacturing of cold plunges and saunas and are seeking a dedicated Customer Support Representative to enhance our remote team based in Georgia.

Key Responsibilities

• Serve as the primary point of contact for customers, providing exemplary service and assistance.
• Address customer inquiries through various channels, including phone, email, and live chat, ensuring prompt responses.
• Offer accurate and relevant information regarding our products and services.
• Troubleshoot and resolve technical issues related to product operation, setup, and maintenance.
• Collaborate with higher-level support or technical teams to escalate complex inquiries when necessary.
• Maintain thorough documentation of customer interactions within our CRM system.
• Assist in order processing, returns, and warranty claims.
• Collect and relay customer feedback to contribute to product improvement initiatives.
• Remain updated on product features, industry trends, and enhancements.
• Participate in training opportunities to refine product knowledge and customer service competencies.
  
  

Required Skills

• Proven track record in a customer service, customer success, or similar role.
• Exceptional communication and interpersonal abilities.
• Strong analytical skills with a keen attention to detail.
• Familiarity with customer relationship management (CRM) software and tools.
• Ability to work collaboratively across multifunctional teams.
• Commitment to achieving high levels of customer satisfaction through outstanding service.
  
  

Qualifications

• Demonstrated experience in customer service or related fields.
• High school diploma or equivalent required.
  
  

Career Growth Opportunities

We are committed to fostering professional development and continuous improvement. Our employees benefit from reimbursement for participation in personal development programs, signaling our dedication to your career advancement.

Company Culture And Values

Our culture embraces a remote-friendly work environment that prioritizes flexibility and teamwork. We emphasize the importance of customer satisfaction and encourage our staff to enhance their skills and product knowledge continually.

Compensation And Benefits

• Competitive hourly wage ranging from \(11 to \)14.
• Comprehensive health insurance options, including medical, dental, and vision coverage (shared cost).
• Life insurance, as well as short-term and long-term disability insurance.
• 401(k) retirement plan featuring a 3% match after six months of employment.
• Employee discounts and interest-free payment plans on our cold plunge products.
• Reimbursement for participation in personal development programs (conditions apply).
  
  

Why Join Us

This is an exceptional opportunity to be a part of a dynamic team that values customer service and employee development. Join us and make a meaningful impact on customer experiences while thriving in a supportive remote work environment.

Employment Type: Full-Time