Offer summary
Qualifications:
Experience in customer service roles, High school diploma or equivalent required, Familiarity with CRM software, Strong analytical skills, Proficient communication and interpersonal abilities.Key responsabilities:
- Serve as primary contact for customers
- Address inquiries via phone, email, chat
- Troubleshoot technical issues and provide guidance
- Maintain documentation of interactions in CRM
- Assist in order processing and returns