Offer summary
Qualifications:
3+ years in customer support role, Strong problem-solving skills, Excellent English communication skills, Experience with CRM tools like Salesforce, Availability for EST working hours.Key responsabilities:
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot and resolve technical issues
- Collaborate with teams to improve client experience
- Document customer interactions in CRM systems
- Participate in team meetings on client needs