Customer Service Officer

The Role

Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet is part of Covetrus as the premier leading veterinary distributor across Australia and New Zealand and brings a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.

We are on the lookout for an experienced Customer Service Officer to join our growing Northgate team on a permanent, full-time basis. Being a Customer Service Officer with Provet is about more than just answering phones! You will be a part of a passionate and collaborative team that are dedicated to supporting our customers to look after pets and wildlife of all shapes and sizes. We achieve this through:

• Answering customer calls in a timely manner to respond to a wide range of general and/or product specific enquiries.
• Processing customer orders and demonstrating a sound knowledge of our product suite.
• Providing our customer with a single point of resolution for any problems and/or complaints.
• Accurately managing and maintaining up-to-date customer records in our cloud based CRM system. And;
• Working in a friendly and supportive team environment where one person’s success is everyone’s success

About You

To be successful you will have;

• At least 1 years’ experience in phone-based customer service.
• Excellent communication skills both written and verbal, with the ability to explain complex information to customers in an easy-to-understand manner.
• Demonstrated experience working in a dynamic, high volume, multi-channel team with a passion for customer service excellence.
• Superior active listening skills, ability to show empathy and build rapport with a diverse range of customers.
• High level of attention to detail and commitment to doing things correctly.
• The ability to learn quickly and a willingness to adapt to change.
• Demonstrated the ability to work both autonomously and as part of a team.
• Animal Health/Veterinary Industry background is desirable but not required.

Why Join Us?

At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include – 

• Generous discounts on our range of animal health food & enrichment products
• Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
• Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave
• Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations)
• Free 24/7 access to our Employee Assistance Program
• Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards 
• Professional development through our Leadership Development & Emerging Leadership courses
• Access to annual flu vaccinations
• Annual volunteer days

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.