Offer summary
Qualifications:
High School Diploma or equivalent, 1-2 years of contact center experience, Passion for the automotive sector, especially luxury vehicles, Proficiency in MS Office and communication technologies, Familiarity with the automotive industry is a plus.
Key responsabilities:
- Manage inbound and outbound communications about vehicle safety recalls
- Document and follow up on customer issues until resolution
- Investigate automotive concerns and provide solutions
- Collaborate with team to ensure timely customer interaction
- Provide feedback to enhance service delivery