Offer summary
Qualifications:
Bachelor’s degree in Business or related field, 7-10 years experience in customer experience, 3-5 years in a leadership role, Proficiency in customer experience software, Strong project management skills.
Key responsabilities:
- Develop and implement customer experience strategies
- Analyze and map customer journey for improvement
- Lead and mentor customer experience team
- Collaborate across departments to enhance service
- Monitor key performance indicators for satisfaction