Operations & Metrics Analyst

Operations & Metrics Analyst

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As an Operations & Metrics Analyst, you’ll act as the voice of the customer to create a feasible implementation roadmap for our best-in-class products that will define the world of fintech. You’ll work as part of a team in a scrum setting and must be a self-motivated, proactive, and out-of-the-box thinker.

About the team:

This role is part of the BPS team’s Business Operations team, supporting smooth operation of the business and delivery of strategic projects across BPS.  In this role, you will be working with senior BPS Leadership to deliver a diverse range of projects which will help to increase the efficiency of our business.  This might include alignment with the Capital Markets target operating model, rollout of systems, agile initiatives, and future forward. 

What you will be doing:

Key Business Metrics reporting

• Gather and report on key metrics as agreed with BPS lines of business, to be actively used by BPS business leaders to monitor the health of the business and support decision making. Compile data from various sources into a consumable data set where needed, including design and implementation of data models and presentation as per agreed formats in conjunction with the T&S Business Intelligence Hub.
• Create data reporting dashboards & reports in conjunction with the T&S team, interfacing with the CMIH dashboards.  To act as liaison with Ashleigh’s team to provide requirements into T&S reporting.
• Create and deliver a Monthly KPI scorecard based on the metrics, and metrics for the Exec Quarterly Interlock meetings.
• Partner with a variety of business teams to gather, document and maintain business processes that will support accurate data gathering.

Capacity planning & hiring model for attrition

• Assess capacity plans in place in BPS and Dev, define and implement a standard approach for BPS
• Implement TPO staffing projections to be used as a standard input into proactive recruitment

Forecast monthly cadence – T&S CMIH and finance interlock for forecast

• Work with Finance to create and deliver monthly T&E and Overtime reports by BPS line of business
• Validation of BPS line of business hiring plans vs. Finance’s view of our monthly forecast hiring plans to maintain the Finance team’s alignment with the hiring needs of our business
• To interpret and communicate insights to the BPS Leadership team, finance, business operations and T&S team.

What you will need:

• Strong analytical mindset
• Excel & Powerpoint skills
• PowerBI experience
• An ability to work with large, complex data sets across multiple platforms and design efficient processes to provide accurate and timely information.
• Ability to work in English speaking environment (required language level min. C1)

By joining the team, you can count on:

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team.
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
• Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• Language courses.
• Contract of employment with competitive salary and excellent benefits: private health insurance for employees and their family, group life insurance, pension plan, lunch card, gym, office canteen discounts.
• Organization of work in accordance with the philosophy of work-life balance.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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