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Who We Are
The Collaboration Technology Group (CTG) is at the forefront of innovation, powering the Webex suite of products—including UCMC, Webex Calling, Webex Meetings, and Contact Center. We are a complementary team of engineers, developers, and technologists, committed to transforming the way people connect and collaborate. Our mission is to create seamless, secure, and intelligent collaboration experiences for businesses worldwide.
As a part of Cisco, a global leader in networking and technology, we’re passionate about solving complex problems, driving digital transformation, and delivering high-impact solutions that empower teams to work smarter, faster, and more efficiently. Join us in shaping the future of collaboration technology!
Who You'll Work With
You will work within our outstanding Workplace Deployment and Operations team as part of the Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.
Who You Are
You are self-motivated, results-driven driven, and engaged. You’re passionate about testing and enjoy collaborating in a team-based environment. You have fun learning new technologies. You want to get to the bottom of things, understand what’s going on, and make a difference. You are someone who doesn’t give up when faced with complex problems.
As a Tooling and Automation Engineer, you will
- Lead an agile team of automation engineers, conduct standup meetings, and assign tasks as needed.
- Collaborate with team members to align automation with business needs.
- Develop and maintain Ansible-based automation workflows and tools to streamline business operations and efficiency.
- Work with IT teams to identify automation opportunities.
- Diagnose and resolve automation issues while ensuring system reliability.
- Continuously enhance automation processes, adhering to best practices and security standards.
You’ll play a vital role in advancing automation within Cisco's Collaboration Technology Group (CTG).
Minimum Requirements:
- 7+ years of experience with Ansible for automation, orchestration, and configuration management, including the use of playbook roles and modules.
- Strong Python programming skills, including the development of automation scripts, APIs, and integrations.
- Expertise in Cisco UC Applications, including Contact Center technologies
- Proficiency with Cisco ACI, Cisco Firewalls, and Cisco CSR/Cube Routers
- Proficiency with GitHub and Version Control to include Creating, Managing, and Merging Branches, Writing and Reviewing pull Requests, Managing Repos and Documentation
Bonus Points
- Experience with JIRA and agile development methodologies.
- Familiarity with ansible-runner tools such as AWX or Tower.
- Knowledge of JavaScript and the Flask framework.
- Familiarity with Docker, Kubernetes, and container orchestration platforms.
- Proven leadership capabilities, including mentoring and guiding team members, and fostering a collaborative team culture.
- Excellent organizational skills, with the ability to prioritize tasks and handle numerous projects simultaneously.
- A commitment to knowing the latest industry trends and emerging technologies, demonstrating a passion for ongoing professional development.
- Strong analytical skills and a proactive approach to identifying and resolving complex issues.
- Ability to clearly articulate technical concepts to non-technical team members and collaborate effectively with cross-functional teams.
- Bachelor's degree or equivalent experience in a relevant field such as Telecommunications, Computer Science, or Information Systems.
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to guide in even the most exciting of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is at our core (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, which bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, and caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! #WeAreCisco
#CollabFY25
