Customer Support Happiness Officer - Italian

Job Overview

We are seeking a dedicated Bilingual Italian-English Customer Support Agent, also known as a Happiness Officer, to deliver exemplary service through our email and live chat platforms. The ideal candidate should possess a strong desire to assist others and exhibit tranquility in high-pressure scenarios.

Key Responsibilities

• Provide outstanding customer support via email and live chat channels.
• Translate product content into Italian using user-friendly tools.
• Regularly moderate and enhance the translation efforts of fellow team members.
• Maintain a consistently positive and professional demeanor in all client interactions.
  
  

Required Skills

• Bilingual proficiency in both Italian and English.
• Excellent written and verbal communication skills.
• Strong problem-solving capabilities.
• Ability to remain composed in challenging situations.
• Familiarity with customer support tools and processes.
  
  

Qualifications

• Previous experience in customer support or a related field is preferred.
• Strong language proficiency in Italian and English.
• Proven ability to manage time effectively and prioritize tasks.
  
  

Career Growth Opportunities

This position offers the potential for skill development in customer support and language proficiency, as well as opportunities for advancement within the organization based on performance and dedication.

Company Culture And Values

Our organization promotes a collaborative and supportive work environment, prioritizing customer satisfaction and enhancing positive experiences for our clients. We are committed to fostering a culture of teamwork and inclusivity.

Networking And Professional Opportunities

Joining our team presents valuable opportunities for networking, professional development, and collaboration with talented individuals in the customer support field. Your contributions will play a significant role in our ongoing success.

Employment Type: Full-Time