Offer summary
Qualifications:
5+ years experience with analytical instrumentation or bioproduction equipment., Proven success as a mentor, coach, and team leader., Effective interpersonal skills and customer rapport., Ability to prioritize service requests clearly., Willingness to travel overnight up to 50%..
Key responsabilities:
- Lead and direct field service employees.
- Review schedules, data, and customer surveys for service quality.
- Coach and mentor engineers for performance improvements.
- Collaborate on service issues with various departments.
- Drive operational excellence through performance monitoring.