Offer summary
Qualifications:
Minimum of 1 year customer service experience, Bachelor's degree or diploma in business administration, Good communication skills in English and Mandarin, Strong client-facing abilities, Proficient in troubleshooting and multitasking.Key responsabilities:
- Process client requests via multiple channels
- Escalate issues to specialists when necessary
- Update clients on request progress
- Verify client documents hourly
- Achieve quarterly KPI targets set by manager